JP is well on the road to recovery. She’s out of the wheelchair completely now, and only using crutches when she tires. Thanks to physical therapy three times a week, she is making great strides and feeling much better. However, she’s still having some pretty severe pain in her knee, which doesn’t seem to be improving at all. (In fact, it seems to be getting worse.)
So yesterday she called her orthopedic surgeon’s office to schedule a follow-up appointment. Unfortunately, they told her they couldn’t see her until late August. She told them, firmly, that this was unacceptable and she needed to see someone sooner, but they insisted that there was NO WAY a doctor could see her any sooner. So she called another office and scheduled an appointment with a new doctor for next week, then she called the first office back to ask them to transfer her records. That resulted in this conversation:
Admin: Oh, um, well, you don’t have to do that. We might be able to get you in sooner.
JP: You told me there was no way anyone could see me until late August.
Admin: Hold on. (pause) Actually, we could see you Friday.
JP: No thanks, my appointment is Wednesday.
Admin: Hold on. (pause) Actually, it looks like we could squeeze you in Tuesday afternoon.
JP: That’s okay. I think I’m just going to go with this new doctor.
Admin: Hold on. (pause) How about 8am Monday?
So, here’s what I don’t understand. This entire exchange took place inside of fifteen minutes, so I seriously doubt those spots were the result of cancellations. If they actually had the ability to fit her in at least three times next week, why didn’t they just give her one of those spots the FIRST time she called, when she explained the pain and her concerns? Why did those spots only become available when she decided to take her business elsewhere?